At my job, I cover phones two days a week and let me tell you, we get all kinds calling in. I know that sounds harsh but you have to wonder sometimes. I get it, maybe sometimes people don’t hear me correctly or they’re confused or lazy. But honestly! Here is an example of what I go through.
Me: Good morning, [name of company]
Caller: Is this the office of [repeats name of company]
Me: Yes, the law offices of [name of company]
Caller: You’re a law office?
Caller: Is so-and-so there?
Me: I’m sorry she’s out of the office until tomorrow.
Caller: Ok so she’s not in right now?
Caller: Yeah someone from this number called me.
Me: Ok…do you know who?
Caller: I have no idea.
Me: Um…are you a client here, or an attorney or….
Caller: I don’t know, I just got a call.
Me: You don’t know if you’re a client?
Caller: I don’t think so.
Me: Did they leave a message?
Caller: Yeah. I didn’t listen to it.
Me: Why don’t you listen to the message and call back?
Caller: Can’t you just ask someone who called me?
Me: There are about 20 people here and if you don’t even know if you’re a client, that’s going to be impossible.
Caller: Why don’t I listen to the message and call back?
Caller: Is [NAME OF ATTORNEY] there?
Me: She is not in. Would you like to speak with her assistant or leave a voice mail?